We are looking for a customer support representative who is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organisation. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.

You will join a fun and friendly environment, where everyone loves what they do and focuses on delivering immaculate work that breaks new ground and engages customers. We will provide regular training to support your growth through relevant meet ups and online programs. We are extremely passionate about jewellery and constant innovation in the same.

• Should have good knowledge of EMR.
• To keep track of daily orders and planning the shipments for timely delivery of orders to the customer.
• Creating PDC, quotations and punching orders in EMR.
• Work with the team to execute projects on time.
• Review samples before shipping to the customer.
• Work with manufacturing team to investigate and resolve problems with existing designs.
• To check and make sure correct piece is shipped to the customers.
• Maintaining stock sheet of goods in stock.
• Solving customer queries via e-mails or any other communication method.

• Should have good knowledge of EMR.
• Excellent attention to detail.
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Ability to perform repetitive tasks with a high degree of accuracy.
• Comfortable working independently with minimal supervision.

• 1 Junior Support (Middle-East Market)
• 1 Junior Support (US Market)